We emphasize providing the best service to our clients. If you have a complaint to report, please submit it to one of the following channels:

  • Complaint boxes located in our branches
  • Call the free line 080022057 OR 06 5371553
  • Email: Customervoice@FINCA.jo
  • O.Box: 1559 Amman 11821 Jordan
  • Fax: 06 5373072

You can also visit us at our head office in Khalda during normal working hours (Sun – Thu 8:30 AM – 4:30 PM).

We will make sure that you will get an answer to your complaint within 10 working day after we receive your complaint.

Bearing in mind that we will contact you to inform you if the complaint requires a longer period for processing which will not exceed 30 working days.

In case you are not satisfied with our answer you have the right to submit this complaint at the Central Bank at the following contact details:

  • O. Box 37 Amman – 11118 – Jordan
  • Tel: 06 4630301 Fax: 06 4638889
  • Email: FCP@cbj.gov.jo

Complaint Form