FINCA Microfinance Jordan was the first institution in the country to receive a microfinance license under current legislation. We have long set the industry standard for client protection in the microfinance industry. At the global level, FINCA was a founding member of the Smart Campaign, which sets out principles designed to ensure microfinance institutions practice good ethics and smart business. This pro-client code of conduct calls for:

  • Appropriate product design and delivery
  • Prevention of over-indebtedness
  • Transparency
  • Responsible pricing
  • Fair and respectful treatment of clients
  • Privacy of client data


FINCA Microfinance Jordan conducts rigorous research to better understand our clients and how microfinance affects their lives and livelihoods. Research helps confirm that we’re reaching the lowest-income entrepreneurs and that our products and services meet their needs.

Read more about Consumer protection Regulations:

These Instructions for Protection Financial Consumer in the Microfinance Sector no. 15/2018 Issued pursuant to the provisions of paragraph B/13 of article 4 of the Central Bank of Jordan Law no. 23 of the year 1971 as amended and the provisions of article 26 of the microfinance companies’ regulation no. 5 of the year 2015.

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